Summary
This role provides strategic and tactical design leadership for two of Cigna’s highest‑priority digital initiatives: Clearity (Find Care Modernization Project) & Coverage/Cost Transformation
Responsiblities
Leads experience strategy, workflows and design governance for products deemed critical by Health Plan leadership
Ensures continuity and quality during accelerated roadmap delivery
Lead the design of Cigna’s #1 call‑driver experience; Coverage & Cost Transformation: Directly supports an estimated $43M in annual operational savings through improved digital self‑service and reduced claims confusion
Tail-Off Clearity Project (Find Care Modernization)
Provides senior‑level UX expertise, aligns product/engineering/business stakeholders, and ensures designs meet accessibility, compliance, and design‑system standards
Maintains continuity and institutional knowledge across Clearity and Coverage & Cost workstreams
Qualifications
5+ years' of UX and UI design experience in an enterprise setting
Experience leading end to end design including concepting, wireframing and high fidelity design delivery
Specialized healthcare expertise in complex benefits, claims, and navigation experiences
Ability to reduce reliance on external vendors
Proven ability to prevent rework
Ability to accelerate roadmap execution
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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