Job Description

At VIVAMEE Hospitality, we have combined the comforts and amenities clients expect from a luxury hotel and infused them with country house charm and contemporary new-world sophistication. As a leader in the industry, our guests expect superior customer service with every interaction, and we have cultivated a team of hospitality experts trusted with operating premier hotel destinations across the country .

A Maryland VIVAMEE Hospitality luxury resort is searching for a General Manager to join our team of professionals. As part of the leadership team, the General Manager will lead by example to develop, implement, and foster continued quality, exceptional service, and profitability of the resort. The GM will lead all aspects of the property, seeking to achieve superiority in our core business units: On-site golf, frequent golfing events, Catering & Restaurant, Culinary Experiences, Guest Rooms, Corporate Retreats, and all amenities the property offers. This role requires leadership skills and management experience, someone who can motivate and command excellence from our staff in a way that encourages a collaborative, competitive, and client-service-driven environment.

At VIVAMEE Hospitality, we believe that excellence begins when ME becomes WE. As a team, we support one another and our company principles of integrity, transparency, and a positive vision for the future. As the General Manager of a VIVAMEE property, collaboration, exceptional customer service, and a genuine desire to create an unparalleled guest experience is how you will contribute to our collective goal of perfection in the industry.

Job Responsibilities:

• Promote and portray VIVÂMEE values in every guest interaction and team collaboration.
• Know, understand, and adhere to company-established policies and procedures.
• Responsible for overseeing successful operations in the following departments: On-site golf course & events, Front Desk, Housekeeping, Food & Beverage, Sales & Marketing, Banquet Operations, and Catering.
• Manage programming, Informational Technology, Security, and Maintenance/Engineering, implementing established SOPs effectively, and creating new SOPs as the need arises.
• Create and monitor overall hotel and departmental budgets to ensure we are on pace to make or exceed budget - through ensuring effective scheduling, accurate forecasting, managing inventory, controlling expenses, reviewing labor costs, creative promotions, and enforcing systems and controls.
• Book and schedule gold events and entertainment for Food & Beverage. Track sales vs. cost to ensure we are profitable.
• Look for innovative and creative sales ideas across the property to increase revenues.
• Establish and set hotel rates and package offers.
• Prepare/authorize purchase orders as required supporting hotel operations.
• Create and maintain relationships with clients and guests in all areas, with a strong passion for elevating the overall experience at the property. Must be willing to become the face of the property, exercising proactive community involvement, and interpersonal guest services. Foster and nurture relationships with Investors and other VIPs.
• Enforce outstanding internal and external guest service standards according to VIVAMEE Operating Procedures. Look for creative ways to reduce costs without losing quality and service.
• Manage positive Employee Relations to instill a fun, exciting work environment in line with VIVÂMEE Values, while providing training, guidance, and support for all team members whose goal is to advance.
• Oversee and assist in all department's creative recruitment, interviews, hiring and onboarding, training and development, progressive discipline, motivation, rewarding, and termination of staff.
• Responsible for practicing and ensuring compliance with all health, sanitation, safety, and security laws, labor laws, state certifications/licensing, and all internal policies and procedures.
• Work closely with all department leaders in developing sales and marketing strategies (i.e. menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.) and coordinating the management of all third-party marketing resources.

Requirements

Job Qualifications:

• Bachelor’s degree in business management or relevant field preferred.
• Minimum of 3 years’ experience in relevant supervisory roles within the hospitality industry in lieu of degree.
• Experience in progressive leadership roles within the hospitality industry.
• Strong leadership and interpersonal skills.
• Exceptional communication skills with strong problem-solving expertise.
• Excellent fiscal management abilities.
• Ability to attract and maintain high-quality staff and clientele.
• Highly organized with a strong work ethic.
• Meticulous attention to detail.
• An exceptional eye for detail surrounding event execution, hospitality culture, venue conditions, and required human capital skill sets.
• Ability to interpret financial and operating reports and plan/budget with financial staff.
• Ability to collaborate with leadership teams to optimize client experience, productivity, and financial results.
• Exceptional communication skills and ability to work collaboratively within a diverse team.
• Ability to work flexible hours, including early mornings, weekends, and holidays as required.

Benefits

What We Offer:  

• Competitive Starting Salary - $130,000 Depending on Experience
• PTO
• Health Benefits
• 401K
• Bonus Opportunities
• Significant Opportunity for Growth and Advancement

VIVAMEE VIRTUES

JOY - HUMILITY - MINISTRY

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