Lawton, OK

Onsite Position

501 SW C Avenue, Lawton 73501

Full Time: 8:00 a.m. to 5:00 p.m. M-F

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide excellent client service on inbound and outbound phone calls

Review documentation from other departments to ensure policies and procedures have been followed

Maintenance accounts as necessary for deceased clients, fraud, etc

Reconcile GLs, research outages, and correct errors

Review and work various daily, weekly, monthly, quarterly, and annual reports

Process wires, scan documents, and process Unposted Items

Perform other job related duties and special projects as requested

Regular and consistent attendance and punctuality is an essential function of the job

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

Minimum 2 years of banking experience

Minimum 2 years of customer service experience

Outstanding listening and communications skills, both written and verbal

Proficient in Microsoft Word, PowerPoint and Excel, and knowledge of, or the ability to quickly learn banking software applications

Organized and detail oriented with a high degree of accuracy

Able to perform in a highly sensitive environment, deal with confidential matters and meet deadlines

Critical thinking and reasoning skills

Must demonstrate a business professional image and demeanor

Must work well individually and with a team while maintaining a positive attitude

Work well under stress and deadline while managing multiple tasks

Must be flexible and able to work additional hours when crucial to the department

Self-starter with an excellent work ethic

PHYSICAL REQUIREMENTS

Constant use of computer screens and reading of reports

Ability to operate a computer keyboard, multi-line telephone, photocopier, and scanner and facsimile

Regularly required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching to file materials

Ability to lift and/or move and carry up to 10 pounds

Hometown service, statewide strength.   BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE - BancFirst is an Equal Opportunity employer.

Diversity…Our differences enhance business performance.