Customer Service Representative (Full-Time) Job at XPO Logistics, Shrewsbury, MA

bnRBckcyL0FLTjFPMnNuaFA0OUlPSDdqQnc9PQ==
  • XPO Logistics
  • Shrewsbury, MA

Job Description

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

  • 2 years of customer service experience
  • Strong computer, typing and 10-key skills
  • Experience with Microsoft Office
  • Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

  • Transportation experience
  • Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

  • Expected pay range: $24.46 to $28.13 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
  • Full health insurance benefits on day one 
  • Life and disability insurance
  • Earn up to 13 days PTO your first year
  • 9 paid company holidays
  • 401(k) option with company match
  • Education assistance

What you’ll do on a typical day:

  • Bill shipments according to applicable tariffs and pricing agreements
  • Recognize and resolve documentation errors
  • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
  • Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

  • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

Job Tags

Hourly pay, Full time, Work at office, Shift work, Night shift, Weekend work, Afternoon shift

Similar Jobs

Chadwell Supply

Sales Trainer Job at Chadwell Supply

 ...across the Country. Named Top 100Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024, and 2025! Overview The Sales Trainer is responsible for training, development and improving the productivity of the Chadwell Supply's sales department. This position is... 

SUITEMATE STAFFING SOLUTIONS INC

Animal Technician | Nursery Program Job at SUITEMATE STAFFING SOLUTIONS INC

 ...Animal Technician Nursery Program Help Save the Most Vulnerable Lives Why This Role Matters This is not a typical animal care role. As an Animal Technician in our Nursery Program, you will care for newborn and fragile kittens and puppies who depend entirely... 

MedPro Disposal

Entry-Level Sales Representative Job at MedPro Disposal

 ...medical waste disposal solutions, plus pharmaceutical waste management, secure document destruction...  ...-oriented individuals to join our sales team and help healthcare providers...  ...sales experience required. As an Entry-Level Sales Representative, you will play a critical... 

BioLife

Senior Business Analyst (Remote) Job at BioLife

 ...This position is currently classified as Remote/Virtual in accordance with Takedas Hybrid and Remote...  ...FPA) team within the Plasma-Derived Therapies (PDT) business unit at Takeda is seeking a Senior Pricing Analyst. This role is critical for the FPA team, as it combines... 

Baptist Health

Nurse Practitioner | Florida | Baptist Primary Care Lane Job at Baptist Health

 ...Job Summary Baptist Primary Care Lane is seeking a Full-time Nurse Practitioner in Jacksonville, Florida. The provider must be comfortable...  ...patients, chronic patients, physician-patient follow-ups, hospital follow-ups & wellness exams. Proficiency with EMR required....