Job Description

Salary: $72,000 - 94,000 per year Requirements:

• Bachelors degree in computer science, Information Technology, or a related discipline (or equivalent experience)
• Over 5 years of experience in IT infrastructure and security, including at least 2 years in a leadership capacity
• Practical knowledge of Microsoft 365, Azure AD (Entra ID), Exchange Online, SharePoint, Teams, and Intune
• Experience with Windows Server administration, Active Directory, Group Policy, DNS/DHCP
• Familiarity with virtualization technologies such as Hyper-V, Azure Virtual Desktop, and Citrix
• Proficient in SQL Server management (backups, permissions)
• Experienced with security tools like CrowdStrike (endpoint protection) and Veeam (backup and disaster recovery)
• Knowledgeable in Microsoft Defender (endpoint and cloud security) and Meraki (network and security appliances)
• In-depth understanding of networking, cybersecurity frameworks, VOIP systems, and mobile technologies
• Strong communication, problem-solving, and decision-making abilities
• Familiarity with SASE tools and architectures is a plus
• Experience in Healthcare, particularly Home Healthcare, is an advantage
• Vehicle ownership is necessary; occasional travel is expected
• Clear Background and Vulnerable Sector Check required

• Develop and oversee cybersecurity strategy, focusing on infrastructure modernization, security improvements, and business continuity/disaster recovery (BCP/DRP)
• Manage annual penetration testing and address findings, ensuring accountability for remediation
• Supervise vulnerability scanning, prioritization, and patching for servers, endpoints, and network devices; maintain service level agreements (SLAs) and report metrics
• Ensure effective management of Identity & Access Management (IAM) controls, such as Azure AD, multi-factor authentication, and privileged access
• Guarantee compliance with relevant security frameworks, regulations, and internal policies
• Evaluate LAN/WAN operations continuously to identify areas for enhancing performance and security
• Spearhead modernization initiatives for network infrastructure, focusing on improved security and scalability
• Oversee telephony and mobility services including VOIP systems and mobile device management
• Support optimization of cloud services, including cost governance, capacity planning, and performance tuning
• Handle Level 3 infrastructure and security tickets in Jira, ensuring prompt resolution and adherence to SLAs
• Collaborate with IT operations teams on incident management and continuous improvement initiatives
• Recruit, mentor, and develop technical staff to foster a collaborative learning environment
• Lead projects aimed at transitioning from legacy applications to new solutions that boost reliability and user experience
• Manage vendor relationships, contracts, and budgets for infrastructure, cloud, and security services
• Contribute to strategic planning to maximize value from current solutions and integrate modern tools and practices
• Participate in committees and community functions to enhance internal and external communications
• Provide regular updates on IT operations, risks, and workplans to leadership and stakeholders
• Engage in continuous professional development through workshops and certifications

• Active Directory
• Azure
• Citrix
• Cloud
• Hyper-V
• IAM
• Support
• JIRA
• LAN
• Microsoft 365
• Mobile
• Network
• SQL
• Security
• SharePoint
• Veeam
• Windows
• Office 365
• AI
• Copilot
• ITIL

More:

We are CarePartners, an organization dedicated to enhancing home-based health care while also serving our community through clinics and transitional care. We offer a competitive salary and a comprehensive benefits package, which includes health and dental coverage, an Employee Assistance Program, and opportunities for professional development. Our work is meaningful, contributing to impactful healthcare. The role of Manager, IT Infrastructure & Cyber Security is based in our Waterloo, ON corporate office, requiring attendance 2-3 times per week. Join us in a collaborative, mission-driven environment where you can modernize our systems and shape our long-term IT strategy.

last updated 10 week of 2026

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