Job Description

Position Summary:
PrestigePEO is seeking a client-focused, HR Time & Attendance Analyst to join our growing team. In this role, you will provide front-line support to clients and internal stakeholders regarding timekeeping platforms.
You will act as a trusted partner to clients, resolving system issues, assisting with configurations, answering questions , and ensuring the optimal use of timekeeping systems. You will also collaborate closely with internal teams to drive solutions and enhance the client experience. Key Responsibilities:

• Client Support & Troubleshooting
  • Serve as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHR.
  • Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing.
  • Guide clients through system navigation, functionality questions, and problem resolution in real-time.
• System Configuration & Administration
  • Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals.
  • Support onboarding of new clients and system users within timekeeping platforms.
• Reporting & Feedback
  • Track, log, and report on client interactions, open issues, and resolutions using internal systems.
  • Identify patterns or recurring issues and suggest improvements to workflows or training materials.

Required Experience & Qualifications:

• 1–3 years of experience with timekeeping, HRIS, or payroll systems.
• Experience working with a time and labor management system
• Prior experience in a client-facing role, with a strong focus on customer service and communication.
• Working knowledge of timekeeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus.

Key Skills & Competencies:

• Excellent verbal and written communication skills with a strong customer service orientation.
• Comfortable managing a high volume of inquiries while maintaining attention to detail and follow-through.
• Strong troubleshooting and problem-solving skills; persistent in finding root causes and driving resolution.
• Self-motivated with the ability to work independently and as part of a cross-functional team.
• Capable of leading virtual trainings or client walkthroughs via Zoom or Teams.

Hybrid work schedule 3 days in the office.

 

Job Tags

Full time, Work at office

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