Job Description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About This Role

We are seeking a dynamic Global Operations Enablement Director to drive operational excellence, transformation, and governance across all service delivery functions spanning Canada, US, Latin America, and Asia-Pacific regions. This strategic position leverages JLL's global platform, technology, and resources to deliver consistent results and ensure seamless operations across diverse geographic markets.

What You'll Do

Account Governance & Operational Excell en ce

• Manage quarterly business reviews (QBRs) and provide strategic oversight across global regions

• Coordinate account planning and execution spanning multiple geographic markets

• Ensure data quality assurance and monitoring across all regions

• Drive process consistency across all service delivery functions globally

• Oversee contract compliance and management across multiple jurisdictions

• Lead process standardization initiatives for global operations

• Champion continuous improvement programs with regional adaptability

• Provide audit support and coordination across all operating regions

Strategic Execution & Leadership

• Execute client strategies in partnership with Account Executives across global markets

• Lead continuous improvement programs from identification through implementation and reporting

• Champion transformational change by providing essential processes, structures, and tools

• Manage comprehensive governance structures ensuring accountability across Canada, US, LatAM, and APAC

Communications & Stakeholder Managem en t

• Manage internal account team communications across global time zones

• Execute client communications strategy for multi-regional operations

• Coordinate research delivery (e.g., Real Estate Outlook) with regional market insights

• Manage external communications releases coordinated across global markets

Team Leadership & Managem en t

• Business Intellig en ce: Direct data analytics, reporting, and insights delivery across global regions

• Communications: Lead internal/external communications strategy and messaging consistency

• Compliance: Ensure adherence to regulatory requirements across Canada, US, LatAM, and APAC jurisdictions

• Data Managem en t: Oversee data governance, quality assurance, and security protocols globally

• Ensure seamless integration between functional teams across regions

Technology & Innovation

• Optimize and manage Azara platform across global operations

• Enhance data quality and governance for multi-regional data sets

• Drive AI adoption and scaling across all geographic markets

• Partner with client technology organizations to evolve global operations

• Oversee technology innovation implementation across diverse regulatory environments

Project & Program Managem en t

• Support large-scale, account-wide projects delivering innovative solutions across all regions

• Develop clear business cases defining outcomes, scope, and decision-making frameworks

• Provide strategic counsel to leadership teams while maintaining project oversight

• Surface capacity and resourcing issues requiring leadership attention

• Ensure effective stakeholder engagement across diverse cultural contexts

What We're Looking For

Critical Compet en cies

• Results-Driv en : Proven ability to deliver measurable, sustainable results across global operations

• Leadership Excell en ce: Maintains positive, motivational approach while managing across multiple time zones and cultures

• Communication Mastery: Demonstrates authentic communication with cultural sensitivity for global operations

• Trusted Advisor: Exercises sound judgment and builds lasting trust across diverse cultural contexts

• Creative Problem-Solver: Takes collaborative approach to complex challenges spanning multiple regions

• Cultural Adaptability: Works effectively across diverse cultures with respect for regional differences

Required Experi en ce & Skills

• Expertise in process excellence and project management with global operations experience

• Strong facilitation and problem-solving capabilities across multiple time zones and cultures

• Proven experience accelerating transformation and value creation initiatives in multi-regional environments

• Demonstrated ability to develop business relationships across multiple business lines and regions

• Track record managing complex, multi-stakeholder environments across diverse geographic markets

• Experience with data analytics, business intelligence platforms, and AI implementation preferred

• Bachelor's degree required; advanced degree preferred

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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