Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...Ability to lead on-site self-perform crews and subcontracted vendors. Additional Skills & Qualifications Experience in construction, carpentry, framing, finish carpentry, concrete, drywall, and blueprint reading. Capability to work across various industries...
...Are you ready to accelerate your career? Join Cielo as a Senior Recruiter (Sales)A career at Cielo will give you the opportunity to work with the industrys smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea that...
Job Description: The small engine technician is responsible for the repair and maintenance of a variety of equipment with a focus on 2-stroke and Stihl equipment. Candidate will be required to demonstrate a variety of skills from basic mechanical to complex technical diagnostics...
Job Profile: Customer Care Representative Responsibilities Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality...
...performance every pay period? Are you passionate about people and beauty? Are you naturally confident and outgoing? Does the idea... ... And the most professionally trained estheticians in the industry From day one, we've been putting our values into action to delight...