Job Description

Lead the way. Deliver excellence. As a Client Account Support Lead Analyst , you'll oversee the full client onboarding journey. You'll drive key conversations, secure essential setup details, and deliver clear, persuasive implementation plans. You'll ensure smooth transitions for new and renewing clients and confidently present timelines in finalist meetings. You'll lead initiatives that strengthen team outcomes.

What you'll do:

• Own a book of business and lead the full implementation lifecycle for Client Operations.

• Partner with Sales during the RFP process to understand client intent, assess feasibility, and explain benefit design implications

• Create and maintain Administrative Summary and Structure documents.

• Collaborate with Sales to submit non-standard benefits to the Product Benefit Advisory Board and ensure coordinated benefit design

• Lead a cross-functional matrix team to execute implementation tasks, including benefit build, structure build, work orders, eligibility, ID cards, billing, banking, and scheduling

• Deliver clear, ongoing status updates to clients and internal partners; identify, negotiate, and resolve issues related to implementation, plan design, and deliverables.

What you need to do this job:

• High School Diploma or GED required. Bachelor's degree in business administration, business communication, marketing, or other appropriate professional degree, preferred

• 3+ years of work experience with Healthcare and Benefits Management products, required

• 3+ years of external client-facing experience in account management, client services, sales, and/or implementation, required

• 3+ years of experience successfully managing projects and/or stakeholders required; PMP/Six Sigma, preferred

• Strong analytical skills, with the ability to identify root causes and solve complex problems, required

• Proficiency with multiple software and system-based applications, including database and spreadsheets (Salesforce, Word, Excel, PowerPoint, tracking systems), required

• Strong verbal and written communication and organizational skills to effectively engage with all levels and functions across the organization, required

• 3+ years of proven experience presenting to and communicating with external clients and producers, required

• External applicants must have prior experience with "The Cigna Group"

• Willingness to work a flexible schedule as needed to accommodate business needs, required

• Ability to travel 25%, required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 66,100 - 110,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here ( .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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