Job Description

Job Title:   Virtual Care Coordinator  

Reports To: Director of Care Coordinators  

Employment Status:   Full-time, Remote

Virtual Care Coordinator Position Summary :  
Overall job responsibilities include checking patients in and out, collecting copays, going over insurance benefits, and scheduling follow up appointments as needed .   You will work with internal teams   of   Care Coordinators to   assist   with customer service and scheduling efforts and coverage needed at other clinics .   Candidate will work closely with and report to   Director of Care Coordinators.  

What Does This   Mean?:  

• The Virtual Care Coordinator will not replace current Care Coordinators – they will   assist   with staffing shortages and coverage as needed  

• The Virtual Care Coordinator will be the face of the kiosk in the waiting room for patients to check in  

• This Care Coordinator will be able to   assist   multiple clinics with the check-in process (depending on the clinic size) 

• Assist   with various front office   duties   such as reminder calls, POC reports , scheduling   new evaluations.  

Position   Summary:  

• Interface   with   patients/customers   via telecommunications   prior   to,   during   and   after   appointments  

• Develop   and   maintain   customer relations  

• Coordinate with various staff within   PappasOPT   to ensure patient/customer   requests   are handled   appropriately and   in   a   timely   manner  

Duties   and   Responsibilities:  

• Create   positive   first   impressions   with   all   patients/customers  

• Display   outstanding   service   to   all   internal   and   external   customers  

• Schedule   patient   appointments   using   established   systems  

• Perform   data   entry   of   protected   health   information  

• Collect   and   document   patient   payments  

• Fax,   mail   and   file   medical   records   and   other   sensitive   documents  

• Communicate effectively   with   clinic   and   billing staff   regarding   patient   matters  

• Communicate   effectively   with   referring   providers   and   their   office   staff  

• Participate   in   educational activities   and   attend staff   meetings  

• Maintain   strictest   confidentiality;   adhere   to   all   HIPAA   guidelines/regulations  

• Perform   other   work-related   duties   as   assigned  

  This   job   has   no   supervisory   responsibilities   at the current time

Education:  

High   School   Diploma   or   GED  

Skills/Experience:  

Required :  

• Candidate must be friendly and enjoy helping others  

• Ability   to   operate   a   computer   and   basic office   equipment  

• Ability   to   operate   a   multi-line   telephone   system  

• Skill   in   answering   a   telephone   in   a   pleasant and   helpful   manner  

• Ability   to read,   understand   and   follow   oral   and   written   instructions  

• Ability   to   establish   and   maintain   effective   working   relationships   with   patients,   employees, and the public  

• 6-8 months of experience working as a Care Coordinator for   PappasOPT   preferred and not   required .  

Preferred:  

• Knowledge of computer programs  

• Knowledge of business office procedures  

• Experience in customer service  

Physical Demands:  

• Sitting and standing associated with a normal office environment  

• Manual dexterity needed for using a calculator and computer keyboard  

• Regularly required to talk and hear  

• Frequently required to use hands and fingers, handles,   tools   or controls  

• Occasionally required to stand, walk, sit, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl  

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com .

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