Job Description

Job Title

Virtual Assistant — Salon Group

Description

The Virtual Assistant provides high-quality administrative and client-facing support to Salon Group. This role requires a high-integrity ownership mindset proactive problem solving strict confidentiality and accountability for delivering timely accurate results across scheduling communication and operational tasks.

Responsibilities

• Demonstrate high-integrity ownership: take initiative follow through on commitments and escalate issues transparently.
• Manage calendars appointments and booking confirmations for salon teams and clients.
• Handle email and phone communications with professionalism and timely responses.
• Maintain client records and update CRM information accurately.
• Coordinate client intake follow-ups and reminders to maximize retention and satisfaction.
• Support administrative tasks including invoicing support basic bookkeeping entries and expense tracking.
• Assist with social media scheduling content coordination and client engagement as directed.
• Prepare concise reports summaries and operational checklists to support salon leadership.
• Protect client privacy and salon proprietary information with strict confidentiality.

Qualifications

• 2 years of experience in virtual assistance administrative support or client services preferred.
• Proven track record of accountability integrity and reliable follow-through.
• Familiarity with CRM systems Google Workspace and Microsoft Office.
• Strong written and verbal communication skills and professional phone etiquette.
• Ability to prioritize tasks manage multiple deadlines and work independently.
• Experience in salon beauty retail or service industries is a plus.
• High level of discretion when handling confidential client and business information.

Skills

• Accountability
• Integrity
• Confidentiality
• Time Management
• Organization
• Calendar Management
• Email Management
• Client Relations
• Communication
• Written Communication
• Phone Etiquette
• Task Prioritization
• CRM
• Google Workspace
• Microsoft Office
• Social Media Management
• Basic Bookkeeping
• Problem Solving
• Attention to Detail
• Multitasking
• Project Coordination

Required Skills:

Accountability Integrity Confidentiality Time Management Organization Calendar Management Email Management Client Relations Communication Written Communication Phone Etiquette Task Prioritization CRM Google Workspace Microsoft Office Social Media Management Basic Bookkeeping Problem Solving Attention to Detail Multitasking Project Coordination

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