Job Description
Responsibilities for this Position
Location: USA MD Annapolis Junction
Full Part/Time: Full time
Job Req: RQ218119
Type of Requisition: Regular
Clearance Level Must Currently Possess: Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
Public Trust/Other Required: None
Job Family: Network and Telecommunications
Job Qualifications: Skills: Communication, Group Problem Solving, Telecommunications
Certifications: None
Experience: 3 + years of related experience
US Citizenship Required: Yes
Job Description: Enterprise Management Center / Global Enterprise Management (EMC/GEM)
IT Facing Service Desk (IFSD) provides 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems
Transform technology into opportunity as a Telecommunications Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Telecommunications Technician III you will help ensure today is safe and tomorrow is smarter. Our work depends on Telecommunications Technician III joining our team to provide 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems. Specifically, ISP provided and GW GES tools, databases, displays, logs, Standard Operating Procedure (SOP) documents and Knowledge Base (KB) articles are used to identify and validate event data, take SOP/KB specified administrative action, provide ticket based event tracking, and to provide timely notification and routing of issues to support teams as required. The IFSD also coordinates with both ISP and GW GES watch staff for situational awareness and support actions, and with customers and support personnel to provide notification and response to event activity. In addition, IFSD personnel perform router and switch updates in support of security actions.
HOW A TELECOMMUNICATIONS TECHNICIAN III WILL MAKE AN IMPACT
Performs installation, maintenance and repair of telecommunications systems.
Provide 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems
Coordinates with both ISP and GW GES watch staff for situational awareness and support actions, and with customers and support personnel to provide notification and response to event activity
IFSD personnel perform router and switch updates in support of security actions.
WHAT YOU'LL NEED TO SUCCEED:
Education: Associates of Arts/Associates of Science
Required Technical Skills: Security+ (IAT Level 2) or higher
Security Clearance Level: Active TS/SCI w/poly
Required Skills and Abilities: communication, problem solving, etc.
Location: On-site
US Citizenship Required
Shift: Sun - Thurs 2pm-10pm EST or Mon - Fri 2pm-10pm EST
GDIT IS YOUR PLACE
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
#GREENWAY #ITPolyMD
The likely hourly rate for this position is between $35.56 - $47.15. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Onsite
Work Location: USA MD Annapolis Junction
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI283729724
Enterprise Management Center / Global Enterprise Management (EMC/GEM)
IT Facing Service Desk (IFSD) provides 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems
Transform technology into opportunity as a Telecommunications Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Telecommunications Technician III you will help ensure today is safe and tomorrow is smarter. Our work depends on Telecommunications Technician III joining our team to provide 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems. Specifically, ISP provided and GW GES tools, databases, displays, logs, Standard Operating Procedure (SOP) documents and Knowledge Base (KB) articles are used to identify and validate event data, take SOP/KB specified administrative action, provide ticket based event tracking, and to provide timely notification and routing of issues to support teams as required. The IFSD also coordinates with both ISP and GW GES watch staff for situational awareness and support actions, and with customers and support personnel to provide notification and response to event activity. In addition, IFSD personnel perform router and switch updates in support of security actions.
HOW A TELECOMMUNICATIONS TECHNICIAN III WILL MAKE AN IMPACT
Performs installation, maintenance and repair of telecommunications systems.
Provide 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems
Coordinates with both ISP and GW GES watch staff for situational awareness and support actions, and with customers and support personnel to provide notification and response to event activity
IFSD personnel perform router and switch updates in support of security actions.
WHAT YOU'LL NEED TO SUCCEED:
Education: Associates of Arts/Associates of Science
Required Technical Skills: Security+ (IAT Level 2) or higher
Security Clearance Level: Active TS/SCI w/poly
Required Skills and Abilities: communication, problem solving, etc.
Location: On-site
US Citizenship Required
Shift: Sun - Thurs 2pm-10pm EST or Mon - Fri 2pm-10pm EST
GDIT IS YOUR PLACE
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Job Tags
Hourly pay, Full time, Temporary work, Part time, Immediate start, Remote work, Worldwide, Flexible hours, Shift work