Job Description

What you’ll need to succeed as a Customs Specialist at XPO

Minimum qualifications:

• 1 year of related work experience
• Strong computer and typing skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• 2 years of office experience dealing with corporate customers, or inbound/outbound call center experience
• Bilingual in English and Spanish
• Cross-border and customs brokerage experience
• Working knowledge of the transportation industry
• Strong problem-solving and investigative skills to bring issues to resolution
• Excellent written and verbal communication skills
• Pleasant and professional phone etiquette
• Able to multitask, prioritize workload and remain highly organized

About the Customs Specialist job

Pay, benefits and more:

• Pay starts at $22.01
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 13 days PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Night Shift, 8:00PM-4:30AM

What you’ll do on a typical day:

• Assist internal and external customers with inquiries relative to international shipping, customs requirements, shipment tracing, billing and invoicing questions and requests for information
• Communicate with customs brokers and customers to ensure clearance of shipments to prevent unnecessary delays at the borders
• Recognize and resolve documentation errors
• Assist drivers with shipment and trip information relative to crossing the border
• Process shipments and trips to ensure on-time service to our customers and seamless border crossings for our drivers
• Maintain accurate shipment history and audit integrity

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

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