Job Description

Job Title: Member Service Representative – Remote Contact Center (Dallas Area)

Job Description

This role focuses on delivering exceptional service to members in a fast-paced, 24/7 contact center environment. You will respond to inbound and outbound inquiries, provide accurate information about financial products and services, and complete account-related transactions while using multiple computer systems. You will actively listen, engage with members, and identify additional products or services that may meet their financial needs, ensuring a positive and efficient member experience on every call.

Responsibilities

• Respond to a high volume of inbound and outbound phone calls from members in a structured, schedule-driven contact center.
• Provide clear, accurate information about products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types.
• Perform account-related transactions and functions such as balance inquiries, payments, transfers, and other service requests.
• Actively listen to members to understand their needs and deliver solutions that support their financial goals.
• Use multiple computer systems and tools simultaneously to research information, document interactions, and process transactions efficiently.
• Adhere to all policies, procedures, and compliance requirements while handling member information and completing transactions.
• Maintain a high level of professionalism, courtesy, and engagement on every call to ensure an outstanding member experience.
• Identify and suggest additional products and services that may benefit members, creating opportunities for positive interaction and deeper relationships.
• Manage back-to-back calls for extended periods, including call segments that may last up to four hours before the next scheduled break.
• Follow a structured schedule, including taking breaks and meals at designated times, to support consistent service coverage in a 24/7/365 operation.

Essential Skills

• Proven customer service experience in a professional, high-volume environment such as a call center, administrative role, secretary/receptionist position, banking or mortgage setting, or busy retail environment.
• Strong phone-based communication skills with the ability to handle inbound and outbound calls in a courteous and efficient manner.
• Demonstrated ability to work in a highly structured, policy-driven environment while following detailed procedures.
• Accurate and efficient data entry skills with strong attention to detail.
• Ability to navigate and adapt to multiple computer systems and applications at the same time.
• Capability to manage sustained periods of back-to-back calls while maintaining quality and composure.
• Reliability in adhering to schedules, including breaks and meal periods, within a 24/7/365 contact center.
• Residence within approximately 60 miles of Dallas, TX, with the ability to work remotely.

Additional Skills & Qualifications

• Experience in a financial services, banking, credit union, or mortgage environment is highly beneficial.
• Experience in high volume retail or other fast-paced customer-facing roles.
• Comfort working in a remote setting while staying engaged and productive in a virtual contact center.
• Ability to maintain work-life balance while supporting flexible shift schedules in a 24/7 operation.
• Strong problem-solving skills and the ability to think quickly while assisting members.

Why Work Here?

You will join a mission-driven organization that serves the financial needs of military members and their families around the world, supported by a large, established network of branches and a global member base. The culture emphasizes service, reliability, and respect, with a strong focus on work-life balance and helping you select a shift that fits your personal and family needs. You will work in a professional contact center environment that values structure, consistency, and member-focused service, while offering the flexibility and convenience of working remotely within the Dallas area.

Work Environment

This is a remote position for candidates living within approximately 60 miles of Dallas, TX, supporting a large, 24/7/365 contact center operation. You will work from home while connected to a highly structured, schedule-driven environment where breaks and meal periods are taken at assigned times to ensure continuous coverage. Most shifts are flexible, meaning your start and end times can vary within a one-hour window, and your daily availability must span 9.5 hours to accommodate this variation. You will handle back-to-back member calls for the majority of your shift and may be on the phone for up to four hours before your next scheduled break. The work relies heavily on computers, telephony systems, and multiple software applications, and you are expected to maintain a professional demeanor and workspace suitable for a remote contact center role

This is a Contract to Hire position based out of North Richland Hills, TX.

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in North Richland Hills,TX.

This position is anticipated to close on May 1, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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