IT Support Engineer - Helpdesk ServiceDesk (Work from home) Job at EasyITGuys, Saint Croix Falls, WI

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  • EasyITGuys
  • Saint Croix Falls, WI

Job Description

Are You Our Next Team Member?

Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you!

About EasyITGuys

Established in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At  EasyITGuys , we don’t just solve IT problems—we create experiences that leave clients saying, “Wow, that was amazing!”

Learn more about us:
About Us |  Client Ticket Surveys |  Public Reviews
📌  Follow us:
Facebook |  LinkedIn |  Google |  X (Twitter) |  Instagram |  YouTube |  TikTok

The Opportunity

📍 Position: IT Sales & Support Engineer / Consultant / Specialist
📍 Location: 100% Remote (U.S. only)
📍 Schedule: Monday – Friday, 8 AM – 4:30 PM or 9 AM – 5:30 PM CST
📍 Type: Full-Time, Hourly

What You’ll Do
  • Provide technical support and IT consulting for business clients
  • Solve IT challenges through troubleshooting and software solutions
  • Balance support and sales —help clients while identifying their technology needs
  • Work closely with businesses, building strong, long-term relationships
  • Continue expanding your knowledge in a fast-paced, evolving IT environment

Who We’re Looking For

Industry Experience

MSP/MSSP Experience: 3-5+ years
IT Support Experience: 3-5+ years
IT Sales Experience: 1-2+ years
Client Segment Experience: 3-5+ years supporting businesses
Remote/Hybrid Experience: 2-3+ years

Core Technical Skills (1-3 Years Preferred)

🖥 Support & Systems (Highly Desirable)

  • Microsoft Teams, Microsoft 365
  • Repairshopr / Syncro
  • Keeper Password Manager
  • ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)
  • Monday.com

🛠 Devices & Infrastructure

  • Fortinet Firewalls, Switches, APs
  • SonicWALL Firewalls, Switches, APs
  • Ubiquiti Routers, Switches, and APs

🔧 Additional Skills

  • Typing speed: 40 WPM minimum, 60+ WPM preferred
  • AS/BS Degree preferred
  • Certifications (CompTIA, Microsoft, Cisco, etc.) a plus

Required Skills & Experience

  • Active Directory & Group Policy
  • Windows OS, Microsoft Office, Windows Server, VPN Configuration
  • Office 365 Administration
  • Strong customer relationship & sales skills
  • Ability to train and support non-technical users
  • Excellent time management & prioritization
  • Experience with onsite services & projects

Sales & Customer Success – Excellence is Our Standard ⭐ 

  • Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.
  • Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact ( Employee Awards & Recognition
  • Driven to Win: You thrive in a high-performance environment, consistently excelling in  sales & support metrics .

What You Get – Be Part of Something Bigger 🚀 

We’re a mission-driven company that believes in culture, excellence, and continuous growth. When you join our team, you gain more than a job—you become part of a community that values your voice, invests in your future, and supports your success. 

💰 Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work.
🏥 Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being.
📈 Future-Focused – 401K & Retirement Benefits to build financial security.
🎯 Professional Growth – Continuously level up your skills, knowledge, and expertise
🌴 Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
💡 Your Voice Matters – A small-business culture where your ideas make an impact.
High-Energy, Fast-Paced Work – A team of go-getters who love what they do.

Ready to Join the Team?

Apply today and become a part of EasyITGuys!

Job Tags

Hourly pay, Full time, Work at office, Remote work, Monday to Friday

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