Job Description

Job Description

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent, and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, investigations, and security operations on a global basis.

As the Divisional Security Operations Lead within our Global Security team, you will oversee and drive security strategies for the Consumer Bank division, ensuring operational effectiveness and compliance across select branches. You’ll manage disaster response plans, incident coordination, and performance metrics, while maintaining accurate records and supporting security officer deployment. This role involves collaborating with stakeholders, tracking security program milestones, coordinating site assessments, and supporting event security planning. You’ll also assist with onboarding and training, serve as backup for the Regional Security Manager, and contribute to process improvements and best practices across the division.

Job Responsibilities

• Maintain and update disaster response plans, support incident coordination and reporting.
• Communicate with stakeholders and document incident details for analysis.
• Monitor divisional performance metrics and prepare for governance meetings.
• Identify and address areas of non-compliance; maintain records of follow-up actions.
• Inspect and validate security officer deployment records for accuracy.
• Track milestones and deliverables for security programs; report performance.
• Maintain logs of exceptions; investigate and resolve root causes.
• Ensure active security officer presence at high-risk locations; escalate lapses.
• Coordinate site assessments for compliance; track completion and corrective actions.
• Liaise for event security planning and support; debrief after events.
• Serve as backup Regional Security Manager during absences and Monitor and review afterhours security system alerts; follow up and close incidents.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree or equivalent experience in security management or related field.
• Several years of relevant experience in physical security or security operations.
• Experience in developing and implementing security programs and strategies.
• Strong analytical, organizational, and communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft Office, especially Excel.

Preferred Qualifications

• Experience in process improvement.
• Ability to adapt and learn new software applications.
• Strong interpersonal and influencing skills.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.

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