Job Description

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Summary:

As Maintenance Technician 2, you will be responsible for completing a variety of hands-on maintenance and repair tasks across the property, with a strong emphasis on accountability, quality workmanship, and legendary customer service. This role is focused on executing maintenance work, responding to service requests, and supporting overall property operations. You will work closely with the onsite team but will not have supervisory or vendor management responsibilities.

Essential Functions: (Include but are not limited to):

Accountability

• Complete assigned maintenance tasks accurately, efficiently, and within expected timeframes
• Document work performed, parts used, and time spent in the maintenance system
• Follow established maintenance schedules and prioritize work orders based on urgency and resident needs

Legendary Customer Service

• Respond to resident maintenance requests in a courteous, professional, and timely manner
• Communicate clearly with residents regarding repairs, timelines, and completed work
• Maintain a positive, service-oriented attitude when interacting with residents and team members or foster a positive, active and collaborative relationship with residents, neighboring properties, and work associates.

Maintenance & Repairs

• Perform routine and corrective maintenance, including plumbing repairs, electrical troubleshooting,
• HVAC maintenance, and appliance repair
• Perform general carpentry work such as drywall repairs, countertops/cabinet repairs, finish carpentry, handing doors/lock repairs, and window and glass.
• Conduct preventive maintenance inspections to identify and address issues proactively
• Follow all safety procedures and company standards.

Property Upkeep

• Assist with maintaining the overall cleanliness, safety, and appearance of the property
• Identify and report safety hazards, building issues, or code concerns to leadership
• Perform regular inspections of building systems, equipment, and common areas

Qualifications:

• High school diploma or equivalent; additional technical certifications or training preferred; CAMT, Type II EPA 608, CPO
• Minimum of 2 years of experience in apartment maintenance or a related field.
• Strong technical skills with the ability to troubleshoot and repair common maintenance issues.
• Ability to perform and understand basic office equipment: computer knowledge, Yardi or similar, Outlook, key control systems
• Excellent customer service skills with a commitment to delivering legendary service to residents and associates.
• Ability to work independently and as part of a team in a fast-paced environment.
• Availability to work evenings, weekends, and on call as needed. 
• Valid driver’s license, current auto insurance, and reliable transportation required; must be able to travel between properties as needed.

Physical Requirements: 

• Ability to perform physical maintenance duties, including walking properties, climbing stairs and ladders, lifting up to 50 lbs, and working indoors and outdoors in varying conditions
• Ability to safely operate hand and power tools and perform repetitive tasks as needed
• Ability to communicate clearly, follow safety procedures, and use computers or mobile devices to complete work orders and documentation
• Ability to travel between properties, vendors, or supply locations as required
• Must maintain company standards in dress and appearance per uniform policy for maintenance

  Benefits and Perks

• Medical, Dental, and Vision insurance (eligible after 60 days)
• MetLife Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days, 6 paid holidays, and 1 floating holiday
• ORCA card
• Wellness program and e-learning platform for ongoing development

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.

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