Job Description
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Job Type
Full-time
Description At
Infinity , we believe performance is more than hitting goals — it’s about showing up with
energy , striving for
excellence , and executing with purpose. Our Perform Culture is built on empowering people to grow, challenge themselves, and create meaningful impact every day. We don’t just train employees — we develop high performers who elevate the teams around them.
Recognized by the
Detroit Free Press ,
Des Moines Register , and
Corridor Business Journal as a
Top Workplace and one of the
Coolest Places to Work , Infinity is a place where ambition is supported, growth is intentional, and success is celebrated.
We foster an environment that blends professionalism with personality — from a casual dress code and engaging team events to community involvement and collaboration that strengthens connections. At Infinity, careers aren’t just built — they’re accelerated.
Role Overview - The Trainer is a performance-driven educator and leader responsible for developing confident, capable, and high-impact team members. This role is ideal for someone who thrives in front of an audience, embraces innovation, and believes that great training creates measurable performance results.
- You will design and deliver engaging training programs that prepare employees to represent global brands with excellence. Beyond onboarding, you will serve as a coach, mentor, and performance partner — reinforcing standards, elevating skills, and driving continuous improvement across the operation.
- This role requires organization, adaptability, and a passion for helping others perform at their highest level.
Requirements What You'll Do - Lead the execution of new hire onboarding and continuous education programs aligned with Infinity’s Perform Culture
- Collaborate with leadership to identify performance gaps and implement targeted training solutions
- Develop and deliver engaging, results-focused training programs
- Inspire, motivate, and influence employees to achieve aggressive performance goals
- Establish and uphold high standards for process, compliance, and quality
- Create and maintain dynamic training materials that evolve with business needs
- Mentor new hires through their transition into live production environments
- Provide coaching, feedback, and performance counseling to associates and managers
- Conduct ongoing skills enhancement and refresher training
- Evaluate training effectiveness and generate actionable progress reports
- Partner with Quality Assurance to align training initiatives with performance benchmarks
- Support retention efforts by strengthening employee readiness and confidence
- Act as a floor leader or roaming supervisor during high-volume or All-Hands situations
- Monitor employee performance through call listening, documentation, and coaching
- Communicate training updates and operational changes across teams
- Contribute to the strategic success of the Training and Quality department
Salary Description
55,000
Job Tags
Full time, Casual work