Job Description

Business Development Center Agent Executive Auto Group Are you ready to be part of one of Connecticut’s fastest growing and most respected automotive groups? At Executive Auto Group, we’re not just expanding, we’re setting the standard for excellence in the industry. As one of the state’s largest and most successful dealership networks, we are committed to delivering exceptional service to our customers—and that starts with investing in our most valuable asset: our people. We offer a dynamic work environment, outstanding benefits, and a culture built on respect, growth, and opportunity. If you’re inspired by innovation, driven by success, and eager to work alongside talented, forward-thinking professionals, your future starts here. What We Offer:

• 5-Day Work Week
• Excellent compensation plans with bonuses/incentives
• Paid Time Off/Vacation
• Medical, Dental & Vision Insurance
• 401k Program
• Paid Life Insurance
• Professional/Respectful Work Environment
• Advancement Opportunities
• Ongoing Training & Development
• Employee vehicle purchase plans
• Discounts on products and services

What You’ll Do:

• Answer customer calls and establish follow-ups with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Utilize CRM tracking system daily
• Participate in team and process development sessions—maintaining positive relationships with teammates, sales teams, and dealership management

Expanded Responsibilities Service to Sales Representative:

• Qualify service customers for upgrades
• Review upgrade benefits
• Offer trade appraisals and buy offers for dealership to purchase their vehicle
• Qualify lease-end customers over mileage and present better options vs. over-mileage fees
• Offer upgrade options to customers facing hefty repairs on their current vehicle

BDC Retention:

• Manage contacts for lease ends and offer upgrade options
• Manage contacts for retail ends and present benefits
• Maintain long-term internet/phone retention
• Take inbound sales calls

Sales Floor Overflow: * Assist customers when the sales floor has reached capacity Keys to Success:

• Previous customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Tags

Full time, Local area

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